Privacy policy

Thank you for visiting our website. This notice describes our Privacy Policy. Please read the following carefully to understand our use of your personal data. By visiting, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. 


We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.


The types of personal information we obtain about you depends on how you interact with our site and use our services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.


Information that you directly submit to us through our services may include: 

  • Basic contact details including your first and last name name, your company name, address, phone number, email.
  • Order information including your company name, billing address, shipping address, payment confirmation, email address, phone number.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the services. 


When you visit our Website, we may collect certain information automatically from your device.  In some countries, including countries in the European Economic Area, this information may be considered Personal Data under applicable data protection laws.

We may receive Personal Data about you from other users of the Website when they provide information to us. For example, we may receive information when they communicate with you or with us through the Website.

We may obtain Personal Data about you from the resellers and distributors or provide them to approved distributors for the purposes of any orders you may make.

We may obtain Personal Data about you from vendors.



  • We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
  • We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
  • We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
  • We may share your Personal Data with any competent law enforcement, regulatory, government agency, court, other governmental officials, or other third party where we believe disclosure is necessary as a matter of applicable law or regulation, in connection with actual or proposed litigation, to exercise, establish or defend our legal rights or interests or protect our property, security and people, or to protect your vital interests or those of any other person.


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.


What cookies are? 

A cookie is a file made up of a string of letters and numbers that is placed in a web browser, on the hard drive of a computer or mobile device. 

There are three basic types of cookies:

  1. session cookies: specific to a specific visit, limited to sending a so-called session ID (a random string of digits generated by the server). Session cookies are not permanently stored on the device and are deleted when you close the browser;
  2. persistent cookies: files that save information about the user’s preferences, are stored in the cache of the browser or mobile device; and
  3. third-party cookies: placed by third parties to collect data from many different websites or sessions.

What cookies do we use?

We use the following cookies:

  1. strictly necessary cookies, i.e. cookies enabling the use of the website and its individual functions. The information collected relates to your use of the website.
  2. analytical cookies. These cookies collect information about how users use the website, e.g. which pages they visit most often, whether they receive error messages and how they came to our website. The information collected by these cookies is used solely to improve the user experience of our website. Sometimes these types of files are placed by third parties providing network traffic and analytics services. We use Google Analytics tools. 
  3. functional cookies. Cookies allow us to remember the choices made, e.g. the language you choose and the other parameters of individual websites.
  4. advertising cookies. Files record your visit to our website, the pages you have visited. This information allow us to measure the effectiveness of marketing or information activities. We may share this information with third parties. 

Types of cookies we use.


Cookie name Reason for using this cookie Expiration date
_ga Google Analytics tracking cookie

369 days

_ga_GXXX Assignment of GA service ID 369 days
_gid Assignment of GA service ID 366 days
pll_language Setting the language version of the site 12 month


How to block cookies?

The default settings of most browsers assume that you agree to cookies. 

In order to block or delete cookies, please read the content in the help tab of your browser, where instructions on how to block or delete cookies are provided. More information on disabling third-party cookies can be found on their websites and their cookie policies.

Below you will find information on how to manage cookies in the most popular browsers:

Microsoft Windows Explorer

Google Chrome

Mozilla Firefox

Apple Safari

More information on how to manage cookies is available at



By submitting your personal data, you agree to the transfer, storing and processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Statement and the Data Protection Legislation. We will store your personal data only for as long as necessary for the purposes of providing access to our goods and services to you; as required by law, and for the exercise or defence of any legal claims. We store data on our dedicated internal CRM system.



You can request to correct your personal data if it is inaccurate, incomplete or out of date or request the deletion of your personal data.

​You also always have the option not to share any of your personal data with us or to object to the processing of your data or data portability at any time.



We reserve the right to change this Privacy Statement from time to time at our sole discretion. If we make any changes, we will post those changes here and update the “Last Updated” date at the bottom of this Privacy Statement. 



If you have any questions or concerns, wish to exercise your rights, or want to submit a complaint, please contact us using the information below, and we will do our best to assist you.




Business Center 04

RAKEZ Business Zone-FZ

RAK, United Arab Emirates